MicroViva return policy for physical and digital products
MicroViva builds Aurora Wake Cards, Steady Sip Planners, and Rest Echo Audio Bundles for customers who value dependable materials and clear instructions. This return policy explains how to request exchanges, refunds, or download assistance when something about your order does not meet expectations under Australian consumer law and MicroViva studio standards.
Policy version dated . References to queflornfraxyph.world include any MicroViva checkout experience linked from Queflornfraxyph.
Australian consumer guarantees
Nothing in this policy limits the guarantees provided under the Australian Consumer Law. If a MicroViva product arrives with a major failure, you may be entitled to a refund or replacement. MicroViva will work with you to understand whether the issue stems from manufacturing, shipping, or misuse.
Eligibility window for change-of-mind requests
For physical MicroViva products that are not defective, MicroViva accepts change-of-mind returns initiated within fourteen days of delivery when items remain sealed or in original condition suitable for resale. Planners must show no writing, cards must remain in pristine order, and packaging should include all inserts shipped from Maroubra.
Customers are responsible for return shipping costs unless MicroViva expressly agrees otherwise after reviewing photographs submitted through the contact form.
Defective or damaged shipments
If Aurora Wake Cards bend unnaturally, planner bindings loosen, or USB shells crack during transit, contact MicroViva within forty-eight hours of delivery with clear photos of the packaging and product. MicroViva may issue prepaid labels for returns within Australia or arrange partial refunds when replacement stock is unavailable.
Audio bundle download issues unrelated to file corruption—such as unsupported hardware—fall outside damage claims, though MicroViva support will troubleshoot before closing a ticket.
Digital Rest Echo bundle policy
Because digital files can duplicate instantly, MicroViva generally does not offer refunds once download links succeed. If files fail to open due to corruption verified by MicroViva, the team will reissue fresh links or alternative formats at no charge.
Optional USB shipments follow the same physical return rules as planners when the hardware itself is defective.
How to start a return
Email MicroViva through Contact us with your order identifier, product name, reason for return, and photographs if applicable. MicroViva replies with instructions, including how to package cards to avoid edge wear during courier transit.
Ship returns to MicroViva, 63 Mason St, Maroubra NSW 2035, Australia only after receiving confirmation so the studio can log your parcel.
Refunds and processing time
Approved refunds return to the original payment method when possible. Banks may take several business days to post credits. MicroViva confirms refund initiation through email and includes reference codes for your records.
Exchanges and store credit
When inventory allows, MicroViva may offer exchanges between product formats, such as swapping planner colors or upgrading to bundles that include audio. Price differences will be invoiced or credited accordingly.
Store credit may be issued for promotional returns when explicitly approved by MicroViva leadership.
International returns
Customers outside Australia should communicate with MicroViva before shipping items internationally. Additional customs documentation may be required, and buyers remain responsible for duties unless MicroViva confirms a covered defect.
Non-returnable situations
MicroViva cannot accept returns for items damaged after delivery due to spills, unauthorized alterations, or storage in humid environments contrary to care instructions. Personalized embossing or custom-printed workshop materials are also non-refundable once production begins.
How MicroViva improves after returns
Return reasons are reviewed during quarterly product meetings. Patterns inform packaging updates, clearer audio FAQs, and planner layout tweaks so future MicroViva customers experience fewer friction points.
Questions about this return policy
Reach MicroViva through the contact page or call +61481307778 during studio hours. Reference Queflornfraxyph and your order number so MicroViva can route your request quickly.